Posts Tagged ‘real estate marketing’
Turning An Objection Into a Reason to Buy
Saturday, August 28th, 2010
The most powerful form of objection handling I ever learned (thanks to Cavett Roberts) was to take the very reason for objecting and have it as the reason why the prospects are excited to buy. Here is a very clever example of this approach applied to an otherwise difficult to sell listing.
Music Travels Uphill Too
Long time Online Dominance students (and eTEAM members) Marie Sue Parsons and her daughter / partner Stephanie Young had a listing in the very exclusive “Riviera” section of Santa Barbara. The only problem was (and it was a big one), it directly overlooked the famous outdoor Santa Barbara Bowl. This is where some of the biggest musical acts in the entertainment industry come to our fair city and play under the stars. However, as everyone knows, sound travels quite effectively uphill. Anyone looking for a nice quiet neighborhood wouldn’t ever consider this property, despite its breathtaking views.
This is when Marie Sue and Stephanie started thinking out of the box, way out. Understanding that if sound travels well uphill music will too, they decided to host an exclusive invitation-only open house during the evening that the Steve Miller Band and Stevie Nicks were performing. They headlined it as the property that offered a free birds-eye view of every Bowl concert (which typically charges big $$ to attend). Well, the response was incredible and the sellers thought Marie Sue and Stephanie were geniuses for coming up with the idea.
What’s so cool here is that they took the very reason why the average consumer might shun this house and turned it into a unique benefit that a certain segment would kill to have. This is really smart marketing. Kudos to Marie Sue (who I’ve known for over 30 years) and Stephanie! CLICK HERE to see the write up they received in the local Santa Barbara press = great PR…
The Ultimate Listing Website
Sunday, August 22nd, 2010
If you think the Web only works for buyers think again. Here’s a Website that is specifically designed to generate listings and doesn’t even use search engines to drive traffic to it.
Focus, Focus, Focus
Mega-producers Noel & Lee Bittinger are members of my ULTRA eTEAM and decided to go after the more affluent listings in the Canton, MI area. Only after months of planning and refinement did they even speak to a Web designer. The extraordinary result is SellingCantonHomes.com. It was the focus of a recent HOT SEAT session we did to evaluate its effectiveness and refine it even further.
The video below is a recording of that Webinar that shows you exactly what they did on the site and why it is such a powerful listing generating machine (be sure to watch it full screen!)
The site shows a lot of clever thinking and the application of rock-solid online business-generating principles. Take some time to study this site, view its “irresistible offers”, read the copy to see how engaging it is and so on. This goes so far beyond the typical “For Sellers” button or menu item on the typical agent Website —something potential sellers recognize instantly.
Websites are not just for buyers. Literally half the market is being ignored online, until now…
How to Drown Your Competition
Saturday, August 21st, 2010
How much can you talk about your real estate specialty? Assuming you have a specialty, do you run out of things to say or contribute after just a few minutes, or can you go on for hours?
How you answer this question is a measure of your professional depth and commitment. Given that Kevin Tomlinson doesn’t even have to look at the Miami MLS to tell you which South Beach condos are for sale, under what terms and what unique features each offers speaks volumes about his depth. One that his competitors can’t hope to match because they are far too busy trying to be everything to everyone.
The same with Linda Jefferson of GoArmyHomes.com who can give you every nuance of working with relocating army families. Like it or not, real estate sales is no longer just about sales. It is also very much a function of how well you serve and stand out from your competition as evidenced by your passion and depth of knowledge. It doesn’t matter if your experience spans hundreds of square miles if it’s only one-inch deep.
This reminds me of something my Dad said something to me when I was in my teens that I’ll never forget…
There are those with years of experience and those with experience in their years.
Max O. Russer (Mr. Internet’s Dad)
Guess which one prospects will be attracted to and to whom clients will refer others. If you call yourself a professional it is incumbent upon you to maintain and grow the depth of specialized experience and knowledge implied by that moniker. Anything less is just posing.
Are You a Tortoise or a Hare?
Monday, August 16th, 2010
Are you a tortoise or a hare? From my point of view as a speaker, trainer and coach for the last 15 years, the true answer for most salespeople is the soft fuzzy one (and darn proud of it!).
Dave Ramsey was the keynote speaker at the recent STAR POWER conference in Murfreesboro, TN. He spoke about the tortoise and the hare. According to him, the tortoise always wins —eventually.
If you look at the behavior and personality of the two it’s not hard to see why. Hares are quite often undiagnosed ADHD, Ritalin-deficient go-getters that are constantly looking for either a) their next adrenalin high, or b) the next bright-shiny object / silver bullet that will promise to deliver it. They confuse the distinction between strategic and tactical, and a well-defined “process” is something that gets in the way of all that sense of urgency they literally thrive on.
The tortoise however focuses on measured steps that will eventually take them to their objectives. Their path is strategically well planned and they are comfortable with the fact they will not get there overnight. “Slow and steady” is their motto as they put blinders on to avoid the glint of all those bright shiny objects that promise quick results.
Tortoises stay focused, calm and resilient. Hares are easily distracted, get tired and often don’t read (RDR)…
It is my contention that Aesop was writing for the tortoise market. Hares have no time to read.
Anita Brookner
Now you may protest that the hare has a lot more fun. Well… that depends upon how you define “fun”. Chaos can seem like fun for awhile, until it isn’t any more. A long-term consistently growing, financially profitable business —now that’s what I call fun :0)
Differentiate For Success
Monday, July 26th, 2010
What are the qualities that define a top producer from just another real estate sales associate struggling to keep it all together?
There are two primary ones that really make these folks, well… stand out from the crowd:
- Implementation – they consistently put into practice proven strategies and tactics. You never hear excuses as to why they didn’t do something.
- Differentiation – they strive to be different, stand out from everyone else.
This second one is so interesting because while most agents will talk about “standing out” their actions say something else. Many agents clearly become uncomfortable if they do or even consider doing something that will make them stand out. Maybe it’s a throw-back to the days when we were in high school and “being like everyone else” was social survival rule #1.
When it comes to being consistently successful however, being perceived as different from the rest (ideally in a good way) is absolutely essential both in business and life…
America has believed that in differentiation, not in uniformity, lies the path of progress. It acted on this belief; it has advanced human happiness, and it has prospered.
Louis D. Brandeis
(American Supreme Court Justice, 1856-1941)
We are all unique beings with unique talents, perspectives and gifts that can positively affect our world. It just takes willingness and courage to allow them to flower.
(NOTE: click on the image above to view a short video about the importance of differentiation in marketing)
The Nearly Perfect Real Estate Website
Monday, July 12th, 2010
As a speaker and author about doing business online I’m asked all the time for examples of Websites that work. There are plenty to point to but almost all have one or more things that don’t meet what I consider certain standards. Well here’s one that does and scores a 10 out of 10 on just about every measure of an awesome productive site.
Don’t Bother Calling a Web Designer
Roman Pavlik, the owner of this Web marvel is a member of my ULTRA eTEAM Alumni and is frankly one of the most coachable sales associates I’ve ever met. Instead of hiring the best Web developer he could find, he spent the first four months planning and outlining every aspect of his site www.DowntownLivingMiami.com from the perspective of his target market. Once he had his written site plan completed (and fully vetted by me and the rest of the ULTRA eTEAM) then and only then was introduced to the best Web developer I know of. With a written plan in hand (including most of the copy produced by a professional copywriter) it was relatively easy for the designer to manifest Roman’s vision for his site.
Hot Seat Wunderkind
During our Tuesday evening Live Group Coaching sessions we will occasionally have what is affectionately known as a “Hot Seat”. This is where a sales associate volunteers to have their site evaluated by me and the group live during the session. For most it is an extremely useful exercise on how to improve their sites dramatically. The video below is a recording of the recent DownTownLivingMiami.com site’s hot seat session. In this particular case it was a struggle to find any way to improve this site. Check out the video and you will see why (and you will also see which criteria I use to evaluate sites.)
(NOTE: it is strongly suggested that you play this video full screen to see all the details being discussed.)
Nothing is Ever Perfect…
You are probably wondering why this site is referred to as “nearly” perfect. Well, if you watched the whole hot seat session video above all the way through (it’s about 71 minutes long) you will have seen and heard about “constant refinement”. There is no such thing as perfect, only a constant state of refinement to continually improve a Website’s ability to generate business and differentiate you from your competition. By the way, Roman’s is the first of several “nearly perfect” Websites we will be highlighting here and during our future live Hot Seat sessions. These others will also be coming from my ULTRA eTEAM Alumni. You will find that their sites are just as impressive and unique as Roman’s but for different target markets.
The moral of the story here is don’t even THINK about contacting a Web designer before you do your planning and outlining first. To do otherwise you are inviting much frustration, financial pain and ultimately ending up with a business Website that is anything but perfect.
Learn From the Best of the Best
Thursday, July 1st, 2010
It’s not to often that you get the opportunity to see how success is done first hand. You now have that chance and it is one that could cost you big time if you don’t take advantage of it.
STAR POWER 2010
From Sunday July 25 to Wednesday July 28, the 2010 STAR POWER conference in Murfreesboro, TN has jam packed every hour with speakers, business growth strategies, interactive resources, tools, and networking all to help you take your business to the next level. “Mirroring” is one of the most effective and fastest ways to improve your business. See what other highly successful people do in their markets and then replicate those actions in yours. STAR POWER was founded by Howard Brinton on that principle and has been going strong for over 20 years.
The Whole Gang Will Be There…
In addition to the top agents in the business and stellar keynote speakers, yours truly, Mr. Internet will be there speaking and pretty much my entire ULTRA Alumni eTEAM, many of whom will be speaking and sharing their secrets as well. Yes, the market is tough and it may be hard to spend the time and money to attend, but don’t let a false sense of economy cost you tens of thousands in new revenue. Now is the time you look for proven methods that work in this market, and there is no better place than the STAR POWER conference at the end of this month. Be there or be square!
Maximize Profits Through Hyper-Targeted Facebook Advertising
Monday, June 28th, 2010
Imagine if you could advertise your services in such a way that only those who are most likely interested would even see the ads. And better yet, you only paid for when they acted on those ads. Sounds a lot better than traditional print advertising doesn’t it? This is what “hyper-targeted” advertising is all about and nowhere is the opportunity greater for this than on Facebook and yet few people in the real estate industry have taken advantage of it.
Facebook vs. Google
Facebook is huge with close to a half a billion members and continuing to grow rapidly each month. What makes the advertising potential so great however is that by the very nature of the data found in “personal profiles”, Facebook has amassed incredible demographic and psychographic information on its members that is the envy of even companies like Google. This information includes personal likes, dislikes, affiliations, interests and so on. It doesn’t stop there however because Facebook also has the ability (and the necessary funding) to cross tabulate their internal member information with purchased third party data like magazine subscription information, group membership affiliation, etc which allows them to further refine their targeting ability.
When Google serves up ads to users of its search engine, the ads typically are targeted based only upon the search query because that’s limit of Google’s knowledge about that particular consumer. Whereas when Facebook serves up ads to members, it knows far more about the member and can show ads (on the right side of the page) that are tremendously more targeted and hence more likely to convert. And Facebook ads can leverage built-in “social proof” to add credibility and increase conversion rates since your ads can show who else of the viewer’s Facebook friends have interacted with you or your services. Also, the amount of time an average member spends on Facebook eclipses even the most avid searcher on Google.
Like Google Adwords, you can pay for Facebook ads either as Pay-Per-Click (PPC – recommended in most cases) or per 1,000 impressions (CPM). The process of setting up, managing and tracking your Facebook ads is very straightforward. And frankly, no one does a better job of explaining it than Facebook. Just go to http://www.facebook.com/advertising to review the steps and best practices. (TIP: Facebook suggests ad pricing to best reach your defined ad target. Let’s just say they can be a bit biased about this. Experiment using PPC values that start out about 10% less than suggested and then continue to lower your bid amounts until you see a significant drop off in impressions. This strategy can save you a lot of money!)
Now let’s take a look at all the ways you can use this high-powered advertising rifle to grow your business…
Hyper-Targeting for Hyper-Growth
The ways in which you can use Facebook advertising to grow your business and differentiate yourself are limited only by your imagination. The following came out of a recent brainstorming session with my Online Dominance students. To help organize these ideas, I’ve broken them down into categories:
- Win New Listings – show your prospective sellers how you can advertise their listings on Facebook and receive literally thousands (if not tens of thousands) of impressions. Chances are very good that none of your competitors are doing this and it will help you stand out considerably.
- Sell Targeted Listings – if your listing is unique or fits a particular profile (e.g. Florida waterfront property) you can create an ad that is shown only to those who would likely have interest in this including “snow birds” from other areas that have a proven track record of purchasing this type of property.
- Property Tours – advertise just about any kind of tour you can imagine (the more out of the box the better) to targeted Facebook members in your area. Here are just some ideas that came up for this:
- Riding horse property tours
- Bicycle property tours
- Waterfront property tours ending in a wine-tasting party
- Luxury high-rise condo bedroom tours
- Boat tours of waterfront properties
- Golf course / property tours that include short presentations by the golf pros at each course
- Foreclosure property tours, or pre-foreclosure tours (with the permission of the owners of course.)
- Seminars – either in person or Webinar-based. There are tons of possibilities here including:
- Investor seminars
- Foreclosure / Short-sale seminars
- Invest with IRA funds seminars
- First-time Buyer seminars
- How to get around today’s mortgage maze seminars
- How to prepare your home for sale seminars.
- Community Involvement – you can advertise your community involvement by getting local people to participate. For example:
- Charity food drives
- Client appreciation parties
- Neighborhood block parties
- Irresistible Offers – if you Website has irresistible offers, using Facebook ads is a powerful way to drive targeted traffic to take advantage of them.
Advertising without targeting is just taking shots in the dark. Your chances of actually hitting something are pretty slim. Advertising without the ability to measure your ROI is just throwing money at something and hoping it sticks. Neither are a viable way to grow business profitably. Facebook on the other hand offers a convenient, inexpensive way to hyper-target your advertising dollars and almost instantly measure the results. And the good news for you is that very few real estate professionals have even started taking advantage of this potential. Now is your chance to grow your business in a way that will have your competitors guessing and you smiling, all the way to the bank.
NOTE: Mr. Internet®, RUSSER Communications, its staff and officers receive no compensation whatsoever from any third party vendors (unless he/they are directly involved with the creation and/or improvement of a vendor service or product), and make no recommendations as to the suitability of the products or services mentioned in this article. Always thoroughly investigate any product or service before trying or purchasing.
Mr. Internet is the alter-ego of Michael J. Russer, an internationally recognized Internet speaker, trainer, author, and strategic consultant to the real estate industry. He’s dedicated to helping real estate professionals leverage their people skills into profit on the Internet. Send your Internet questions to help@askmrinternet.com or you can visit his Website at http://www.russer.com
This article is reprinted in its entirety from the June 2010 issue of REALTOR® Magazine by permission of the NATIONAL ASSOCIATION OF REALTORS®. Copyright © 2010. All Rights Reserved other than mentioned above. Mr. Internet® is a registered trademark of RUSSER Communications.
Creativity —Your Key to Standing Out From the Crowd
Monday, June 7th, 2010
As a speaker / coach, you would not believe how many times I hear “I’m just not creative!” coming from the mouths of real estate professionals (then again, maybe you would).
First of all, this is a complete myth. Everyone is creative. Some are just more in touch with their creativity than others. Given that success in business depends heavily on standing out from the crowd, this is an important trait to nurture for every every real estate professional serious about their career.
So why do most sales people feel like they are not very creative? Fear. Fear of making “mistakes” (there are no “mistakes” in the creative process that by definition is messy), fear of not being in control (creativity is about letting go, not hanging on with a death-grip) and ironically, fear of being different (wait a minute, isn’t that a prime reason for being creative?) Sorry, there are no good excuses for not tapping into your God-given gift of creativity…
…your ability to create and contribute isn’t determined at birth. It’s a choice.
Seth Godin
Our ability to think and act creatively sets us apart from the rest of the animal kingdom. Our ability to literally “cause” from nothing is as close to god-like powers as we get in this life. Yet, like any muscle it needs to be exercised. Use it or lose it.
The 110,000 Facebook Member Man
Monday, May 24th, 2010
This past February 18th I wrote an article about how Realtor Doug Newby’s Modern Homes Facebook page surpassed 50,000 “fans”. As of this writing he is just a few hours (minutes?) from clearing 110,000 members to his page. This exceeds the sum of the Facebook page membership of every major real estate franchise combined probably at least two times over.
Don’t Blink…
When I share Doug’s Facebook numbers with audiences the very first question I get is “Great, now what has it done for his business?”. I can tell you this; Doug gets over 95% of his business online and traffic to his SignificantHomes.com site is up dramatically since last Fall (when his Facebook membership was zero).
Now if you are one of those folks who still doubt the power (and necessity) of social networking within your business, check this out:
And in terms of impact on your business:
EdgeRank optimization appears to be an order of magnitude greater than search engine optimization…
TechCrunch
*EdgeRank is Facebook’s algorithm that measures social networking relevancy.
Clearly Doug’s Facebook numbers put him as an Outlier in the realm of Realtor social media. Be that as it may, his success on (and as a result of) Facebook is something we all can aspire to. Just don’t expect to play the online game well without this part of the equation. Mainly because it IS the equation for success online.
