Posts Tagged ‘target market’
Do Your Online Marketing Efforts Inspire Trust in Your Brand?
Friday, February 3rd, 2012
Trust is imperative to the success of any business, and real estate is no exception. After all, people hire you to help them buy or sell their homes because they trust that you have the experience, knowledge, work ethic and integrity to do so. If you lose trust in your brand, then you lose business, and if you lose business, then let’s just say it: you’re out of business.
Part of our job as real estate virtual assistants is to help you implement more marketing efforts that will help you build your business. The main reason that we are successful at doing this virtually, not on-site, for all of our clients is because they trust us. They rely on us to guide them in the right direction, make suggestions that will benefit their business and get the job done to their standards. We’ve built and maintained that trust, and we advise our clients to utilize the resources available to them to build that too. This is one area that social media maintenance and blogging can actually really benefit your business.
Since social media is a platform in which your community can interact with you and ask questions, you can really utilize it to build trust in your brand. If you look like you’re taking the time to answer everyone’s questions, interact with your network and consistently post valuable information, then people will realize that you are a true expert in your field and you can be trusted to get the job done. Blogging demonstrates how knowledgeable you are about your field and showcases your involvement in your community, as well. If people who are looking for a real estate agent come across this, they will see that you are a trusted resource and that they can rely on you to help them through their real estate transaction.
These two marketing efforts will only help you build up trust in your brand, if you utilize them correctly. If you do them the wrong way, they can actually detract from your brand and make people question you. Here are a few ways that you can ensure that your online presence is building your brand’s trust instead of hindering it.
• Please check your work. As a writer, I can’t tell you how crazy it makes me when I see agents posting things on Facebook or their blog with a bunch of spelling and obvious grammatical errors. Sure, people make the occasional typo, but if your work is filled with spelling and grammar mistakes, it makes you look a lot less professional. Take the time to spell check, and your presence could start looking more credible and impressive to people who come across it.
• Answer questions and respond to feedback in a timely fashion. If someone posts a negative review of you on your Facebook wall or asks you a bunch of questions, don’t just ignore them. Take the time to address it in a professional, non-threatening manner. Answering questions does not mean that you have to plug your services. Answer their question as if they were just a friend asking for advice. Similarly, if someone posts a criticism or negative review of your services, then address it, but do so respectfully and if need be, apologetically. People will see that you do care about your clients, and they will respond well to that. After all, nobody has a perfect track record with clients, and it’s how you handle the negative things that show your true strength as an agent.
• Consistency is key. If you’re going to utilize online marketing as a way to build trust in your brand, then you need to be willing to commit to it. Communicating with your network as frequently as possible will show just how much you value your online network and their input. When customers feel valued, they feel that they can trust that you will do everything you can to make them happy in a business transaction. We know that posting to social media and blogging every day is a large investment of your time, but if you take the time to build the following, you will see how much it actually contributes to the trust people put in to your brand.
In today’s world, before people hire services of any kind, they hop online and look up the business or person they want to hire. Having an active online presence will publicly demonstrate that people value in your brand, and that will make others trust you, too. Your real estate virtual assistant can help you build your brand from the ground up, and they can also get people to respond and trust your brand through your online marketing efforts. After all, if there is one thing that you should want people to associate with your business, it is trust and honesty, right?
Take some time to think about it. Have a great day!
Contact Carrie
Visit us Online at RealSupportInc.com
Create a High Quality Blog Following in 2012!
Friday, January 6th, 2012First and foremost, happy 2012! I know everyone is ready and raring to go this year. Whether 2011 was great or downright miserable, it’s time to step into high-gear. Real estate virtual assistants have the grand opportunity of figuring out what the priorities are of many real estate agents when it comes to their social networking and marketing strategies. One of the main things they see realtors neglecting is a huge part of maintaining an active presence in the networking world. What could it be, you ask? It’s not Facebook. It’s not Twitter. And surprisingly it’s not keeping up with their LinkedIn and Google+ profiles, either.
Ok, I will tell you.
Blogging!
I know it’s hard to stay on top of your blogging whe
n you have 1,000,000 other things going on. Blogging is imperative in today’s real estate world, as it drastically helps with your SEO and can be fed to different places including your LinkedIn profile, Facebook profile and Twitter feed. Posting to your blog regularly will also define you as a credible source for community and real estate info in your area. If you’re already blogging regularly, or plan on starting, here are some great ways to build up an awesome following.
Turn Clients into Readers. Your current clients can be an excellent source of quality readers for your blog. In fact, your clients are the main people who should be reading your blog, and they will be the ones to pass the link to their friends and so on and so forth. Here’s why they’re great: they are already apart of your target demographic, they’re familiar with you, and most likely they know someone who could use your services. Once your blog is up and running, include a link in your email signature or send out a newsletter inviting clients, friends and colleagues to join your following.
Use Descriptive Headlines. A descriptive headline engages readers from the get-go. A headline that veers too far from the topic can leave your readers confused, or even upset when the content of the blog doesn’t match the title. For example, if the title of your blog reads “Short-Sales” but the blog is actually about how short sales are affecting the housing market, some confusion can arise. Although the difference is minor, it can have a major effect on whether or not someone actually reads your content.
Speak to Your Audience. Once you’ve identified your target audience, make sure your blog posts are catering to their interests and needs. You want the blog to be concise, focused and professional, while still maintaining a voice that is casual and inviting. For example, rather than writing a blog about foreclosures, compose a blog about the effect foreclosures have on other homes in the same neighborhood. This keeps the blog informative and specific, and answers questions of your target audience.
Stay Consistent. Posting to your blog consistently will not only increase your credibility, but it will also help you remain loyal to your readers. If you are posting once or twice per week, and then all of the sudden miss a week or two of posting, your readers are left missing something from their own weekly routine. A set routine will also distinguish your tone and voice, which your readers will learn to expect and become familiar with.
These are just a few ways to keep your blogging momentum going. If you ever have any questions about blogging, ask your real estate virtual assistant to help!
Have an awesome day!
Contact Carrie
Visit us Online at RealSupportInc.com
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The Top 7 Marketing Trends for 2011!
Friday, March 11th, 2011
I think we all sensed it. It seemed that the beginning of 2011 established the fact that real estate marketing had officially changed. The last few years have been a whirlwind of crash courses in social media, blogging, videos and other creative online tools. Many agents remained on the fence as to whether or not jump on board to this seemingly passing phase, while we, as Real Estate Virtual Assistants, quickly came up with processes for the most effective way to market for our agents using these mediums.
During the slower holiday season, many agents took the time to evaluate the last year, wrestle through their stance regarding their online presence, and determine their steps for the future. As the real estate community wrapped their minds around the changes, shuffled through their options and planned for the coming year; it seemed there emerged a renewed attitude, balance and self confidence with the beginning of 2011.
We’ve seen the change as agents are coming to us with a sense of calm and fortitude knowing what they want out of their social media and online branding. The whirlwind is settling, along with the debris of the past few years, and we’re clearly seeing our way along this new path.
Here are the 7 marketing trends that are at the forefront of marketing for 2011.
1. Niche Marketing- We’ve noted this in the past that the most effective agents are those that hone in on a niche market. Rather than being a “jack of all trades, master of none;” find that place in which you excel and focus your energy. Whether you’re great at helping first time home buyers, can sell a waterfront property in no time, can relate with empty nesters or work best with high end buyers; there’s a market out there for your specific skill set. Find it and go for it.
2. Quality Content- In a world of texting, Facebook, Tweeting and key word greedy blogs; we can tend to push quality to the background, and focus more on quantity and quickly climbing the crowded SEO ladder. The bottom line: it’s still business and you’re still representing your brand. While these mediums can be more casual; they still require professionalism and virtue. Make sure that what you’re saying online is valuable to the reader in order to stand out from the online noise.
3. Leaning towards Social Media- Agents are spending less money on print marketing and moving their funds to their social media and other online branding. It’s the idea of meeting your market on their terms, and we can’t deny that it’s an online world. Marketing money is being used to enhance and maintain social media sites as well as custom websites and other online initiatives.
4. Multiple Branding Experiences- You’ve probably experienced the feeling that suddenly keeping up with your Facebook and Twitter isn’t enough anymore. Flickr, YouTube, Yelp and other marketing means are also coming to the forefront. It’s a matter of providing a variety of options for people to interact with your brand.
5. Getting Local- Narrowing down your online presence through geotargeting allows agents to market to their direct market. There are a variety of ways to hone in to your area of service through Facebook ads, Yelp, Google and many others.
6. Co-Marketing- This form of marketing is quickly emerging in our current economic state. From teaming up with non-profits, local stores, restaurants and more; agents are finding creative ways to cut marketing costs and build local relationships. (View our recent blog on Co-Marketing.)
7. Mobile Marketing- While still in the works; mobile marketing is beginning to take off beginning with QR Codes, Foursquare and other applications. Creating a mobile marketing presence will most likely be one of the top growing marketing strategies this year.
As you can see; these top seven approaches to marketing are significantly different that a year or two ago. It’s no longer a matter of if you want to jump on board; it’s necessary for staying in the game!
If you want to take this year to get up to speed, but aren’t sure where to start; find a Real Estate Virtual Assistant! Your VA can walk you through determining your needs, finding a plan that works for your target market and budget, and can handle it all for you! If you just need guidance in the beginning and want to learn along the way to be able to take the marketing on for yourself; your Virtual Assistant can help with that too.
It’s not too late to start, and a renewed marketing plan can be just the thing to rejuvenate your spirits for the spring season and carry you through the rest of the year!
Contact Carrie
Visit us Online at RealSupportInc.com
Join Our LinkedIn Group
Become a Facebook Fan
Follow me on Twitter
The Ultimate Listing Website
Sunday, August 22nd, 2010
If you think the Web only works for buyers think again. Here’s a Website that is specifically designed to generate listings and doesn’t even use search engines to drive traffic to it.
Focus, Focus, Focus
Mega-producers Noel & Lee Bittinger are members of my ULTRA eTEAM and decided to go after the more affluent listings in the Canton, MI area. Only after months of planning and refinement did they even speak to a Web designer. The extraordinary result is SellingCantonHomes.com. It was the focus of a recent HOT SEAT session we did to evaluate its effectiveness and refine it even further.
The video below is a recording of that Webinar that shows you exactly what they did on the site and why it is such a powerful listing generating machine (be sure to watch it full screen!)
The site shows a lot of clever thinking and the application of rock-solid online business-generating principles. Take some time to study this site, view its “irresistible offers”, read the copy to see how engaging it is and so on. This goes so far beyond the typical “For Sellers” button or menu item on the typical agent Website —something potential sellers recognize instantly.
Websites are not just for buyers. Literally half the market is being ignored online, until now…
Choose Who YOU Want to Work With
Wednesday, August 4th, 2010
Do you work with every prospect that comes your way? Even in the best of times most agents do, figuring “Any business is better than no business.” And when times are tough, sales associates tend to look at prospects like someone dying of thirst looks at a glass of cool, clear water.
Yet this very understandable approach to new business could in fact cost you the very thing you want –a steady stream of new business.
The reality is that you will do better by being very selective with whom you choose to work. The reasons are very simple: you will enjoy your job so much more and those that you do serve will appreciate your efforts that much more.
The funny thing about human nature is that the more selective you become, the easier it will be to attract those very people. When I had my Mortgage company in the mid-1980′s, real estate agents told their borrowers they had to call and mention the agent’s name if they wanted a chance to work with me. Needless to say, this created a sense of extreme value in the minds of prospects —they were chasing me, instead of the other way around.
This effect was helped greatly by my very public declaration that I simply did not work with everyone…
It’s not a matter of who can benefit from what you sell. It’s about choosing the customers you’d like to have.
Seth Godin
There is one very important caveat here. This only works well when you also choose to specialize. Trying to be everything to everyone is like taking a megaphone to a crowd of people and screaming that you will take all comers —it kind of defeats the purpose.
See Mr. Internet LIVE at the National Real Estate CyberConvention & Expo
Monday, February 15th, 2010
This note is to let you know that I will be the only featured LIVE speaker presenting “Dominate Your Online Competition” at the upcoming National Real Estate CyberConvention & Expo, February 21-27, 2010. To register just go to http://recyber.cyberconventions.com/
This is a wonderful on-line convention and you may attend all events — without leaving home! The event is expected to attract over 10,000 real estate professionals during its seven days (Feb 21-27) and is open to the real estate community worldwide.
This year’s speaker line up, the largest ever, in addition to my talk, includes 50 sessions plus an address by Lawrence Yun, Chief Economist of the National Association of REALTORS who will tell us what’s going to happen!
You can network in the CyberConvention Social Networking Community, check out the latest business building products and services at the Expo — and of course attend my session! Once again, my session will be the only one that is LIVE (i.e. real-time) while the others are pre-recorded.
Register for your pass at: http://recyber.cyberconventions.com/
First Time Buyer Niche Success Story
Saturday, February 6th, 2010Take one relatively new sales associate, add liberal helpings of passion and commitment and you end up with someone who comes out on top. Here’s how she did it (in her own words).
Hi Michael
Just wanted to say I’ve loved what having a niche has done for my business from a personal enjoyment point of view. (it sucks to hate your job). Tomorrow I meet with my broker to go over my business plan for 2010 and I am excited and proud of what I’m doing.
I just had my second annual VIP Client appreciation party, and put pix up on my photo blog. I got a lot of community involvement (donations of prizes) which generated awareness of my business, re-grouping with old clients (who now really love me) and the photo evidence is now further marketing material… so I am sure things could be improved upon, but I wanted to share it with you – here’s the link to my latest photo blog entry: http://photos.dreamhomearlington.com
But the point of this email was to tell you how much I’ve personally enjoyed developing my niche of working with First X Buyers – it totally gives me focus, and something more interesting to talk about than “I sell houses” My broker thinks I’m brilliant. (blush) and credit to Mr. Internet!
Also, something I just did that others may find interesting: I had $50 American Express gift cards made up with my logo on them - and I’ve been giving them to buyers at Closing, along with a bottle of champagne. I have also used them as “THANK YOU!’s” for referrals. People remember me when they spend the money, and it’s kind of a hit – so I thought I’d share it in case you think others may want to do this. Thanks again, and I welcome any input on my blog/ site, or whatever!
Bija Satterlee
Bowes GMAC
1010 Mass Ave, Arlington 02476
781-354-4835 c
781-643-1741 f
www.bowesre.com
www.dreamhomearlington.com
http://photos.dreamhomearlington.com
http://blog.dreamhomearlington.com
I received the above email last Wednesday. Bija has since had her annual business review with her broker and followed up with this (received just a few hours ago):
“…I had my annual business meeting review with my broker, and he said not only was I among the top producers in town, and in our office, in his words “Ive never seen an agent put the ‘whole package’ together quite like you have – with your niche, your web site, your blog, the seminars, the whole deal.” I have areas I need to improve in, but he said he was very impressed and proud to have me as an agent in his office. So that was like hitting the jackpot – to get recognition like that from him.”
Do you get a sense of how much she loves the process? That is actually one of her most powerful success secrets. If you don’t believe me, just read the following post…
So that was like hitting the jackpot – to get recognition like that from him.
How "Interactive" Postcards Help You Generate New Listings
Monday, October 5th, 2009
Think print is dead? Think again! Here’s how one innovative company turned ordinary postcards into highly interactive and engaging new listing machines…
During a recent Live Group Coaching session our Online Dominancestudents enjoyed a special presentation by Chris Burnley, CEO of CoreFact. CoreFact has figured out a way to create a mashup of Google Maps and online interactivity with ordinary postcards that result in a much higher conversion rate than typical direct mail. Here’s how it works…
- Set up an account at CoreFact.com
- Select a postcard campaign from their portfolio (or customize one of your own)
- Select the size postcard you want to send (recommend Jumbo or SuperJumbo)
- Upload your mailing list of potential sellers
CoreFact takes it from there. For each postcard sent out they will custom print a Google Map showing the location of the recipient’s home and surrounding listings ride on the card. This means that each card that is sent out is unique for each potential seller receiving it and therefore highly engaging. But that’s only half of it. On each card is a “call to action” that includes a unique key code that the recipient uses to go to your Website, enter it in and then receive a free CMA.
It’s the innovative use of this key code that allows you to track if and when each recipient has responded to your mailing. This means for the first time you can track the effectiveness of your postcard campaigns the same way as if you had sent out email! According to the folks at CoreFact, this 1-2 punch of getting the recipient’s attention using customized printed Google Maps and a trackable call to action have boosted conversion rates tremendously. In fact, one of our students who had been using CoreFact for a couple of months said this when she saw we were going to have them as Guest Speakers during our Live Group Coaching session:
I want to let you know I currently use their program. In 2 months 10 percent of who I mailed to went on my website to look up value of their house. And 1 listing so far and another possible.
Susan Eidler
Print marketing will probably never die, it just needs to continually reinvent itself to remain a viable part of your marketing toolbox. And companies like CoreFact seem to be doing just that.
DISCLAIMER: Always investigate any third-party products or services to your satisfaction prior to using them. RUSSER Communications, its officers, staff and consultants do not receive any compensation whatsoever from third party vendors and are not responsible for any damage or liability you may incur as a result of using products or services mentioned herein. If you do not agree to these terms do not use the product or service mentioned.
Online Dominance™ Exclusive Training Platform for BrokerTec Systems
Tuesday, December 2nd, 2008Santa Barbara, CA, December 2, 2008 – BrokerTec Systems, an advanced broker technical services company, has formed a strategic partnership with RUSSER Communications to use Online Dominance Mentoring ProgramTM as the core training platform for agents across North America. Although they offer a complete suite of broker management and agent online marketing solutions from tracking tools, to websites and blogs, to automated marketing, the proven effectiveness of the Online DominanceTM program made the clear choice for it to be the exclusive training platform to help agents understand and work effectively with internet consumers.
“The future of real estate is undoubtedly trending toward the majority of business being conducted online by consumers and agents alike. RUSSER Communications’ shared vision of this future through its Online Dominance program ideally meshes with the quality of proactive services we wish to offer our customers,” says Sean McRae, President of BrokerTec Systems. Efforts are being focused on creating and integrating eTEAMs, which are elite groups of agents within brokerages who undergo this revolutionary training in collaboration with each other, with the array of other services a broker can engage through BrokerTec.
Online Dominance is the first self-directed, online video based training program specifically designed to teach REALTORS® how to effectively convert online consumers into new business. Members of the program are reporting dramatic positive results in their ability to attract and retain customers by understanding their needs and priorities, as they become experts within specific niche markets.
For more information on BrokerTec, contact Sean McRae at sean@brokertecsystems.com. To learn more about the Online Dominance Mentoring ProgramTM, or for more information about Michael Russer or to book him as a speaker, call Vickie Smith at 877-977-1188 x81 or email vsmith@russer.com.
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